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Policy

Last updated: 2026-04-12

Service provider: Partnership between Eunchan Park and Minh Son Truong

Contact: service@roommatesplus.ca

This Privacy Policy explains how RoommatesPlus / RoommatesSwipe ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our app and related services (the "Service"). By using the Service, you acknowledge this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information processed through the Service, including account creation, profile setup, listings, applications, messaging, and media uploads.

2. Information We Collect

  1. Authentication and account data: email, phone, account/user ID, session/auth metadata, and security-related auth events.
  2. Profile and personal data: name, bio/description, age, occupation, location, gender, profile image, and selected social links.
  3. Preference data: budget/rent range, target location, move-in timing, housing preferences, and lifestyle preferences.
  4. Property and listing data: building/unit details, amenities/tags, pricing, availability, and listing media metadata.
  5. Interaction data: saved/rejected units, swipe decisions, applications, application members, chats, and messages.
  6. Media upload data: uploaded image files and storage metadata/paths for avatars, profile galleries, building images, and unit images.
  7. Operational and security data: service logs, request metadata, and diagnostics generated by infrastructure providers.

3. How We Collect Information

  1. Directly from you when you register, complete forms, create listings, apply, chat, or upload media.
  2. From your activity in the Service (for example, swipes, saves, chats, and application actions).
  3. From infrastructure and security systems used to operate the Service.

4. How We Use Information

  1. Provide and operate the Service (accounts, profiles, listings, matching/swiping, applications, messaging, and media handling).
  2. Authenticate users and maintain account/session security.
  3. Prevent abuse, fraud, unauthorized access, and policy violations.
  4. Maintain, troubleshoot, and improve performance, reliability, and user experience.
  5. Comply with legal obligations and respond to lawful requests.

5. Legal Bases (Where Applicable)

  1. Contract (to provide the Service you requested).
  2. Legitimate interests (for security, operations, and service improvement).
  3. Consent (where required, and revocable where applicable).
  4. Legal obligation (compliance, lawful requests, and dispute handling).

6. How Information Is Shared

  1. With other users in-Service, based on product functionality and your actions.
  2. With service providers/processors that help run the Service (including Supabase) under contractual safeguards.
  3. For legal/safety reasons when required by law or to protect rights, safety, and platform integrity.
  4. In a business transfer (for example, reorganization, merger, or asset transfer), subject to applicable law.

We do not sell personal information and do not share personal information with third-party advertisers for cross-context behavioral advertising.

7. Public Content and Visibility

Certain profile/listing content and uploaded images may be accessible to other users according to app behavior. Some media is stored in public object-storage buckets and can be accessible via URL if shared or discoverable in-app.

Please avoid uploading sensitive personal information in profile text, chat, or media unless necessary.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we use reasonable safeguards for cross-border transfers consistent with applicable privacy laws.

9. Retention

  1. Provide the Service.
  2. Maintain security and prevent abuse.
  3. Comply with legal obligations, resolve disputes, and enforce agreements.

Retention may vary by data type, legal requirements, backup cycles, and operational needs.

10. Security

We implement reasonable administrative, technical, and organizational measures to protect personal information, including authentication controls, row-level access controls, and storage access policies. No method of transmission or storage is completely secure.

11. Your Privacy Rights

Depending on your location (including Canada, EEA/UK, and certain U.S. states), you may have rights to:

  1. Access personal information.
  2. Correct inaccurate information.
  3. Delete information (subject to legal/operational exceptions).
  4. Receive a portable copy of information.
  5. Restrict or object to certain processing.
  6. Withdraw consent where processing is consent-based.
  7. Appeal a rights decision where local law provides that right.

To submit a request, contact service@roommatesplus.ca. We may need to verify your identity before fulfilling requests.

12. U.S. State Privacy Disclosures

For residents of applicable U.S. states, we process personal information categories listed in Section 2 for business purposes listed in Section 4, and disclose information as described in Section 6. We do not sell personal information or share it for cross-context behavioral advertising.

13. Children

The Service is intended for users 18+ and is not directed to children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates become effective when posted (or as otherwise required by law). Continued use of the Service after updates means you accept the updated policy.

15. Contact

Privacy questions or requests: service@roommatesplus.ca